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Regarding frequently asked questions from customers and distributors, in general contact support@termatrac.com for resolution. | |||
=== Portal Account Management === | |||
==== I cannot access my customer portal and I don't remember the account Email address. What should I do? ==== | |||
Either through Email or phone calls, please provide the following info for basic identification process: | |||
# Your customer portal URL like https://myuseraccount.termatraconline.net/en since "myuseraccount" has been established during the provision process. | |||
# Your name, and company name. | |||
# Your recent transactions with Termatrac. | |||
Further info and documents may be required during the identification process, and this is to ensure only the legitimate person can represent the portal account, and prevent identity frauds. | |||
Latest revision as of 02:52, 6 October 2026
Regarding frequently asked questions from customers and distributors, in general contact support@termatrac.com for resolution.
Portal Account Management
I cannot access my customer portal and I don't remember the account Email address. What should I do?
Either through Email or phone calls, please provide the following info for basic identification process:
- Your customer portal URL like https://myuseraccount.termatraconline.net/en since "myuseraccount" has been established during the provision process.
- Your name, and company name.
- Your recent transactions with Termatrac.
Further info and documents may be required during the identification process, and this is to ensure only the legitimate person can represent the portal account, and prevent identity frauds.