Supported Android and iOS Devices

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We constantly test iTraker and its companion apps on many devices of Android phones and tablets, as well as iPhone and iPad to minimize the impact of incompatibility issues that may occur from time to time.

Android Versions

We constantly test and support Android versions that Google currently support, as listed on:

Android phones or tablets

Known devices that have significant issues:

  1. Some phones with more than 1 SIM like Redmi 13C, Samsung Galaxy A15 SM-A155F/DSN and Galaxy A12 SM-A125F/DS has problem when entering thermal camera live stream.
  2. ... (WIP)


Remarks:

  • As of November 2024, we are aware that some models of Samsung Galaxy S24 and S22 may have connection problems with the thermal camera. This is mainly due to many of the high range Samsung smartphones like S series and Flip/Fold have weaker battery capacity than A series, while iTraker Pro's thermal camera is more demanding for electrical current than other censors. iTraker App v3.3.2 has resolved this issue through more informative power indicator of iTraker's battery. When the battery capacity of iTraker is reaching 25% or below, the user should fully charge iTraker using a power charger, if the user is using these Samsung smartphones.
    25%
  • While Samsung Galaxy A series provide greater battery to charge the battery of iTraker, it is wise to fully charge iTraker before a working day, otherwise, iTraker may drain too much power from the smartphone.

iOS Versions

We constantly test and support iOS versions that Apple Inc. currently support, as listed on:

iPhones

For the Thermal Camera module of iTraker, it is known that iPhone 14 or below that use lightning cable sometimes may report “Thermal Camera Not Connected” after frequently plugging and unplugging the cable. Other than this, iTraker and its app work well with iPhones and iOS currently supported by Apple, as listed on:


Remarks:

  • iPhone 15 and above works reliably with the Thermal Camera module of iTraker.
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